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FAQ

What is Snailz?

Snailz is the go-to nail salon booking app. With hundreds of salons on the platform to choose from, it's designed to enhance the salon experience by providing an easy way to book, pay, and get rewarded for appointments. We also understand that schedules change, so you are never charged until AFTER your appointment.

Where is Snailz offered?

Snailz currently has hundreds of salons across Manhattan, Brooklyn, and Northern New Jersey. We are constantly adding new salons every week.

What is the Refer-a-Friend program?

Earn money in your Snailz Wallet for every friend you refer that completes an appointment on Snailz. With $7 earned per referral, you can quickly accumulate money toward future appointments!

What are Snailz Rewardz?

Snailz Rewardz is the industry's first rewards program for nail salon bookings. Earn 1 point for every dollar of spend and redeem for exciting products and services! Snailz will also be launching digital salon punch cards so stay tuned!

How do I sign-up?

Signing is free! Select the Sign Up button and enter your name, email, and password and start using Snailz right away.

How do I book an appointment?

You can book appointments in multiple ways. By clicking book at the bottom of the home screen, you can search by type of service or scroll through favorites with search by salon. Also, you can use quick links to your most recently booked services and browse through our popular categories. Utilize the map feature in search results to browse by location.

How do I cancel or modify an appointment?

In the appointments calendar, select cancel or modify from your upcoming appointments to change the desired time or service. Cancellations and modifications can occur at anytime up to the minute before your appointment. If you need to change the salon, cancel your appointment and re-book at a different salon.

Why do I have to provide my payment information?

Snailz serves as the merchant of record of salon appointments. Ensuring a completely cashless experience requires us to collect payment information upfront. However, remember Snailz never charges you until AFTER your service. Feel free to modify or cancel your appointment at anytime should your schedule change at no charge. Snailz payments is powered by PayPal.

When does Snailz charge me?

Snailz only charges your card on file AFTER your service. Feel free to modify or cancel your appointment at anytime should your schedule change at no charge.

What happens if I miss an appointment?

Snailz makes cancelling or modifying your appointment very easy. Should you miss your appointment, Snailz charges a $5 no show fee. However, you will also be provided with an alert at least an hour before your appointment.

How do I contact Snailz?

Contact Snailz anytime at info@snaillzapp.com.