FAQ

What is Snailz?

Snailz is a booking and payment platform for beauty salons available on both mobile apps and the web. With hundreds of salons on the platform to choose from, it improves the salon experience by enabling online booking and contactless payments, along with verified reviews and digital loyalty rewards.

Where is Snailz offered?

Snailz currently has hundreds of salons across Manhattan, Brooklyn, and Northern New Jersey and we’re expanding into other areas. We are adding new salons every week.

Do I need to download an app?

While you can book salons on our website, snailzapp.com, we suggest using our apps for the best experience.

What are Snailz Rewardz?

Snailz Rewardz is the industry's first rewards program for nail and beauty salon bookings. Earn 1 point for every dollar of spend and redeem for salon services. We also digitize the loyalty programs at your favorite salons. You can check your points balance and loyalty cards on the homescreen of our iOS and Android apps.

How do I sign-up?

Signing up is free! Select the Sign Up button and enter your name, email, and password and start using Snailz right away. If you ever forget your login password, you can easily reset it by going to the bottom of the Log In screen on our iOS or Android app.

How do I book an appointment?

You can book appointments in multiple ways. You can search by type of service or by salon, or scroll through your favorites. Select your service, date and time and then press Reserve at the bottom and you are booked. Also, you can use quick links to your most recently booked services and browse through our popular categories. Utilize the map feature in search results to browse by location.

How do I cancel or modify an appointment?

In the appointments calendar, select cancel or modify from your upcoming appointments to change the desired time or service. Cancellations and modifications can occur at any time up to the minute before your appointment but may be subject to fees so check the salon’s policies. If you need to change the salon, cancel your appointment and re-book at a different salon. You must make appointment modifications and cancellations on Snailz; calling the salon does not guarantee the appointment will be changed on Snailz.

Why do I have to provide my payment information?

Ensuring a completely cashless experience requires us to collect payment information upfront. However, Snailz never charges you until your scheduled appointment and you can modify or cancel your appointment should your schedule change. Snailz payments are powered by PayPal and Universal Processing.

When does Snailz charge me?

Snailz only charges your card on file at the time of your appointment. We then pay the salon for booked services. By booking your appointment on Snailz, you acknowledge that your card on file will automatically be charged the day of your appointment unless you cancel BEFORE the appointment start time. Once your card is charged, Snailz cannot issue a refund and you must ask the salon directly for a refund.

What happens if I miss an appointment?

Snailz makes cancelling or modifying your appointment very easy. You will also be provided with an upcoming appointment text alert at least an hour before your appointment. However, should you miss your appointment, the salon may charge a no show fee, so please check the salon’s no show policies.

Why did I get charged a service fee?

In order to power new and innovative features that enable salons to offer cashless payments and other helpful features, appointments booked through Snailz will include a small service fee. The fee will be a percentage of the total cost of the service, excluding tax and tip.

How do I get a refund?

If you are requesting a refund for services rendered or for a charge associated with a no-show or late canceled appointment, please contact the salon directly. Snailz is the software provider your salon uses to manage their business and cannot process refunds.

How do I contact Snailz?

Contact Snailz anytime atinfo@snailzapp.com.